Australian Consulate-General
Mumbai, India



Welcome to the website of the Australian Consulate General in Mumbai. This site will provide you with quick, helpful and accurate information; and relevant links to all Australian issues for Australians living and working overseas, as well as servicing Indian business and investment.

For Australians in distress, please call the Australian Consulate consular section on +91 11 41399900. If it is outside of business hours, you may call the Consular Emergency Centre in Canberra on +61 2 62611289 or +61 2 62611213. If they cannot resolve your issue from there, they will make contact with a consular official in Mumbai who will get in touch with you.




The Australian Government is doing everything it can to assist Australians overseas to return home. As part of this effort the government is facilitating additional commercial flights from New Delhi to help more Australians return amid the unprecedented travel disruption caused by the COVID-19 pandemic. Consulate and High Commission officials will work with Qantas to ensure the most vulnerable Australians registered are given priority access to these flights.

In parallel, government officials are continuing to work with state and territory authorities to increase quarantine capacity through major airports, as well as for further facilitated flights. They are also continuing discussions to increase the number of airports receiving Australians from overseas.

We know that the disruption to flights and the quarantine requirements of Australian Federal, State and Territory governments to manage COVID-19 risks are frustrating for many of you who want to return to Australia. We will continue to update registered Australians about options to return to Australia as they become available.



The Indian Government has announced that the guidelines issued in September (as part of 'Unlock v5.0') will be in place till 30 November 2020. A number of activities are allowed from 1 October 2020 outside of containment zones. Please ensure you are aware of any State specific regulations and adhere to these.

The Indian government and states governments are maintaining, however, a number of measures in the fight against COVID-19. Australians should follow the advice of local authorities and minimise your risk of getting the virus.

Consulate staff will continue to update our website with relevant information as quickly as possible, including links to the latest available information and advice.

We can all help slow the spread of COVID-19. To protect yourself and others you must:

·      practise social distancing

·      practise good hygiene 

·      limit contact with other people

·      understand how to isolate if you need to

·      look after your mental health

Due to continuing lockdown measures in Mumbai, the Consulate-General is strictly unable to accept walk-in visitors without an appointment.  Please email [email protected] for any consular, passport or notarial services and other enquiries, including to make a time to visit the Consulate-General.  A consular official will contact you on the contact number that you provide in your email.

Please note washroom facilities are not available at the Australian Consulate-General Mumbai Office.



India has extended its ban on regular scheduled international passenger flights until 31 December 2020. However, international all-cargo operations and flights specifically allowed to operate by the Indian aviation regulator, such as repatriation flights, charter flights, and flights under the Vande Bharat Mission, will continue to operate. We have prepared responses to frequently asked questions, including covering existing flight bookings, charter options, visa extensions and tips for the lockdown in India. Read more...


ATTENTION: Be careful when choosing charter fights    

Many people are asking us about other private charter options being promoted. Be aware: only flights we notify to those registered with us have the approvals required to operate. Please be cautious about other options.



If you wish to return to Australia, then we urge you to register with us – this will enable us to contact you should flight options arise. Click on this link to register with us: We encourage you to keep your record updated to ensure your account is working and up-to-date and if your circumstances change.
Registration is not for Australians overseas who do not wish to return to Australia. These Australians should register with Smartraveller for updates.
If you require consular assistance please contact us by email at [email protected] and include a reachable contact number in your email or if outside of office hours you may call the Consular Emergency Centre in Canberra on +61 2 6261 1289 or +61 2 6261 1213.



We are sending updates by email on flight options to Australians who have registered with us and wanting to return to Australia (see above on how to do so).

The Australian government continues to investigate commercial flights options to repatriate those wanting to return to Australia. The planning and coordination of these flights will affect consideration of privately organised charter flights. 

If you have sought approval for a privately-organised charter, you can expect to be contacted by the Australian Border Force. The Australian High Commission in New Delhi is unable to provide any assistance for private charter flights until such approvals have been provided in Australia.

We continue to assess all such requests against a range of factors, including the need to manage and sequence the return of Australians into our international airports so that Commonwealth, State and Territory authorities can successfully implement reception arrangements, including mandatory quarantine requirements.



If you have purchased a ticket on a flight to Australia a movement pass from the Indian government to travel to the city from where your flight is departing is no longer required. However, you should contact and consult the state governments you need to pass through to confirm what if any requirements they may have and comply with these.



All travellers returning to Australia will be required to undertake a mandatory 14- day quarantine at designated facilities at their port of entry. You will be directed to a facility such as a hotel on arrival in Australia and required to stay there for 14 days before you can complete any onward travel or return to your home. See the Smartraveller website for more.

Should you then wish to travel to another state or territory governments you may be subject to an additional period of quarantine or other restrictions. You should keep up with the latest with the relevant State and Territory Governments:

Australian Capital Territory (ACT)

New South Wales

Northern Territory


South Australia



Western Australia



As you know, the Indian Government has announced further relaxaions to restrictions on activities outside of containment zones. Indian authorities advise that people will have access to food and medicine in containment zones.

For those staying in hotels, you should be able to drive or walk to nearby shops and pharmacies. If you are having problems, we suggest asking your hotel, local authorities or friends to help you get essential supplies.

If you have any problems. Contact us: (Business hours: +91 11 41399900, [email protected]; For outside of business hours: +612 6261 3305).

You can also call the Police on 100.




If you have any problems with hotels, including hotels accepting bookings, please contact the 24/7 Indian Government tourism hotline on 1800 11 1363 (available in 12 languages).      



If your visa has expired after 1 February 2020, the Indian Government will extend your visa without a fine for a period of up to 30 days after the travel ban is lifted. To extend your visa apply online through FRRO/FRO.



The Australian Government recognises that COVID-19 is affecting international students in Australia, who are friends, colleagues, classmates and members of the Australian community. On 4 April, the Australian Minister for Education, the Hon Dan Tehan MP, said the Australian Government had agreed that:

  • international students who had been in Australia for longer than 12 months who find themselves in financial hardship would be able to access their Australian superannuation
  • international students would be able to work up to 40 hours per fortnight
  • the Government would increase flexibility for a number of regulations to make it easier for international students to continue their studies in Australia should they wish to do so
  • the Government would be flexible in cases where COVID-19 has prevent international students from meeting their visa conditions (such as not being able to attend classes).   

International Students in Australia Factsheet

See also the Australian government's portal on support available for international students in Australia during COVID-19.



  • The Australian Government advises all Australians: Do not travel overseas at this time. This is the highest advice level. Please see the Smartraveller website for more information on COVID-19 for Australian travellers.
  •  On 24 March 2020, Prime Minister Morrison announced a ban on Australians travelling overseas under the Biosecurity Act 2015. This is on top of the Australian Government’s standing advice to Australians not to travel overseas. It is effective from midday on 25 March 2020.
  • The Australian Government has announced that from 21:00hrs on 20 March 2020 only Australian citizens, residents and immediate family members can travel to Australia. Please visit the Visas and Citizenship section for more information.
  • Indian Government Ministry of Health and Family Welfare:   
  • Indian Ministry of Tourism website to help forieign tourists in India: 
  • Social distancing: Australian Government advice, Indian Government advice 
  • Coronavirus (COVID-19) What you need to Know Factsheet  




Industry Insights for Australian businesses

Austrade is working closely with the network of government departments and industry agencies to help Australian businesses overcome complex and fast-evolving COVID-19–related challenges. Their website is updated regularly to provide industry insights by sectors for Australian Exporters. Link:


Australian Consulate General in Mumbai

Contact information:

Crescenzo Building
Level 10, A Wing
Opp MCA Cricket Club
G Block, Plot C 38-39
Bandra Kurla Complex
Mumbai 400 051

Tel: +91 11 4139 9900
Fax: +91 22 6757 4955

Email: General enquiries: [email protected]

Opening hours

The Consulate General is open from 08:30 AM to 04:45 PM Monday to Friday, excluding public holidays. However, due to lockdown measures in Mumbai, these hours may be subject to change.

Temporary entry measures are currently in place as a precaution for health and safety reasons and due to the continuing lockdown in Mumbai, the Consulate-General is unable to accept visitors without a prior appointment.  Please email [email protected] for any consular, passport or notarial services and advice, including to make a time to visit the Consulate-General if required

The safety and health of our visitors, staff and contractors is a priority, if you are feeling unwell or located in a containment zone we recommend you cancel your appointment and do not visit the Consulate-General.

Standard checks are being conducted by the building management upon entry. Clients displaying symptoms of being unwell or those coming from a containment zone may be refused entry into the building premises by building security.

We ask that you do not bring anyone to your appointment who is not required to attend. All members of the public who enter the Consulate-General must wear a face mask covering during the time of their visit. Visitors are also being asked to use hand-sanitizer as appropriate.

Please note washroom facilities are not available at the Australian Consulate-General Mumbai Office


Passport and Notary services:

Passport interviews and notary services are by appointment only and are conducted between 08:30 am to 12:00 noon Monday to Friday. To book an appointment please email [email protected].


Visa related services:

The Australian Consulate General, Mumbai does not provide any assistance with regard to Australian visa or citizenship applications.

Latest News


Western Australia Election March 2021

 If you are eligible to vote in the West Australian State Election in March 2021 but are living overseas or travelling for an extended period, you are still required to vote. The only way to lodge a vote in this election from overseas is by postal vote, so you need to act quickly. See the Voting Options for Overseas Electors or visit the WA Electoral Commission's website at for further details.


Australia-India Cyber and Critical Technology Partnership: Grants program – Call for Applications

Applications are now invited for the new Australia-India Cyber and Critical Technology Partnership (AICCTP): Grant Round 1.

The AICCTP complements the Australia-India Framework Arrangement on Cyber and Cyber-Enabled Critical Technology Cooperation signed by Australia’s Minister for Foreign Affairs Senator the Hon Marise Payne and India’s External Affairs Minister Dr S. Jaishankar as part of the Australia-India Comprehensive Strategic Partnership announced during the Leaders’ Virtual Summit on 4 June 2020.

The Partnership’s 2020 grant program (Grant Round 1) will prioritise emerging and critical technology-related proposals that focus on the following areas:

  • activities that facilitate Australia-India research partnerships to strengthen understanding of ethical frameworks for emerging and critical technologies, and the development of best practice on translating ethical frameworks into practical action;
  • initiatives that encourage the development of technical critical technology standards that advance Australia and India’s interests; and.
  • research on the trends shaping the global and technology marketplace or that assesses the opportunities and effectiveness of ethical frameworks or technical standards for emerging and critical technologies.

Applications close on 5 February 2021. For more information about the AICCTP grant program and application round please click here.


Australian Alumni Grants Scheme (AAGS) 2021: Round 2 – Call for Applications

Applications are now invited for the second round of the Australian Alumni Grants Scheme 2021.

This grant scheme supports the application, sharing of knowledge and experience gained by India-based Australian alumni during their studies in Australia. It aims to strengthen ties between both nations, support alumni in their professional endeavours and improve ‘Australia literacy’ in India.

The key objectives of the AAGS 2021 are to:

·         encourage innovation and collaboration in one or more of key sectors identified in the Comprehensive Strategic Partnership and/or India Economic Strategy:

o   Cyber Security; Critical Technology; Critical Minerals; Maritime Cooperation; Education (Edutech); Resources and Mining, Equipment, Technology, Services; Science and Innovation; Agribusiness; Energy; Health; Infrastructure/Urban Development; Financial Services; Sports; Tourism;

·         provide alumni with opportunities to enhance and capitalise on their knowledge and skills to improve practice in their professional   fields and communities;

·         develop, maintain and strengthen professional linkages and partnerships between alumni and the Australian government, and Australian businesses, organisations and educational institutions;

·         connect alumni to each other across disciplines and professions, organisations and institutions, and geographic areas in order to share good practice and create opportunities for collaboration;

·         develop a network of alumni who view Australia’s capabilities and credentials in a positive light; and

·         showcase Australia’s excellence as a global provider of high quality education and research.

Applications close on 10 February 2021. For more information about the AAGS and to apply, please click here.


Changes to Smartraveller: What you need to know

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit to subscribe or connect with Smartraveller on Facebook and Twitter.


Hoax Employment Opportunities

The Australian Consulate General is aware of hoax employment opportunities advertising recruitment from companies such as John Holland, Eco Mech Engineering, Wyatt Cole Construction and others to Australia. The Australian Consulate General is not undertaking a recruitment process for any of these companies in Australia nor assisting with the processing of visa applications to work at these or other companies.

If you have concerns about the validity of an employment offer, please refer to the information regarding potential visa scams, including various warning signs, available on the Australian High Commission, New Delhi website via the following link (  Where you are the recipient of an email purporting to be from the Australian Consulate General and you are being asked to process a payment for issuance of a visa please report this to [email protected] and contact your local Police Office for further action.  

Please note at no stage will the Australian Consulate General, nor any staff of the Consulate, request any payment or charge any fees to assist with visa processing or employment opportunities in Australia.


Increase in Passport Fees

Effective from 1 January 2021 there will be an increase in the Passport fees. The fee structure is stated in the document below. Please note that you will be required to pay an equivalent amount in local currency. For more details you may contact the Australian diplomatic mission or consulate where you will lodge your application.


Phasing out of Frequent Traveller Passports

As of 1 December 2017, the Frequent Traveller Passport (FTP) will no longer be accepted in Australia or overseas. Please contact us on +91 11 4139 9900 or [email protected] for more information on replacement passports.