Australian Consulate-General
Mumbai, India

Passport Services

NOTICE

In response to the Corona Virus (COVID-19), including measures put in place by local authorities, changes have been made to our services.  These changes are intended to protect you (our clients), our staff and the wider community.

At this time:

·       Our ability to process passport applications, due to local restrictions, is limited. Services will be reserved for those in genuine emergency situations.

·      Temporary Passport Arrangements during COVID-19 Pandemic:

Digital upload function on the Australian Passport Office website

From 17 January 2022, clients who have been issued with a 10-year Australian passport since 2005 or who are applying for a child passport will be able to upload their application via the Australian Passport Office website.

In order to use new digital upload function, you must:

  • be located in India and have a delivery address in India
  • have held a 10-year Australian Passport since 2005; or
  • be lodging an application for a child

For clients in India who meet the above criteria, follow the steps below to lodge your passport application:

  • Complete the application form online
  • Upload the application form, supporting documents, digital photo and credit card payment authorisation
  • Payment is taken by Credit Card only, in AUD (Australian Dollars)

Once your digital application is being assessed (note this may take up to 4 days), you will receive an email from [email protected]  to finalise the payment authorisation.

You will also be contacted if:

  • the application is for a child
  • additional documentation is required
  • there is a problem with what you have submitted
  • you are not eligible for this service

Once your passport has been finalised it will be sent directly to your nominated address in India.

Please note that if your delivery address is not in India, the upload function will not become available at the application stage.

If you face any issues when completing the passport application or during the account registration process, please contact your closest Australian Embassy, Consulate or High Commission.

Examples where clients are not eligible for the digital upload function

  • If you hold a Limited Validity Passport, you are not eligible to use the digital upload function
  • Children aged 16 & 17 years and a child applying for their first adult passport are not eligible for the digital upload option regardless if they have held a child passport previously.

 

·       Depending on your circumstance, you may be issued a passport with limited validity if staying in country, and/or an emergency passport if leaving the country to go back to Australia, or for other locations that accepts emergency passports.  The maximum period a passport will be issued for without a face to face interview is 12 months.

 

·       The situation surrounding COVID-19 continues to evolve.  We will provide updates as soon as possible.  Please regularly monitor our website, and smartraveller.gov.au.

 

 

Book an Appointment

 

A prior appointment is required for passport applications. The Australian Consulate-General, Mumbai looks after the jurisdiction of Maharashtra, Goa and Gujarat. If you are located in any of the mentioned states, you can schedule a physical appointment by clicking on the link AustralianConsulateMumbai/Appointments

 Please make note of the Health and Safety Information for Visitors

For the safety and health of our visitors and staff is a priority, if you are feeling unwell or located in a containment zone we recommend you cancel your appointment and do not visit the Consulate-General. Standard checks are being conducted by the building management at entry. Clients displaying symptoms of being unwell or those coming from a containment zone may be refused entry into the building premises.

We ask that you do not bring anyone to your appointment who is not required to attend. All members of the public who enter the Consulate-General must wear a face mask covering during the time of their visit. Visitors are also being asked to use hand-sanitizer as appropriate.

Please note washroom facilities are not available at the Australian Consulate-General Mumbai Office

 

Frequent Traveller Passport Update

As of 1 December 2017, applications for the Frequent Traveller Passport (FTP) will no longer be accepted in Australia or overseas.

 

Mode of Payment

The Australian Consulate-General now accepts all major Debit and Credit Cards for payment of Passport Fees except American Express (AMEX) Cards.

 

Please click on the relevant links below for more information:

 

Passport Application Types

Passports FAQs